Why accessibility matters to me
By Luke Askew B.Ost
When people ask me who osteopathy is for, my answer is always the same: everyone. But for a long time I’ve been uncomfortably aware that “everyone” only really holds true if people can actually get through the door and for anyone living with a mobility challenge, that has too often been far from guaranteed.
Over the years I’ve spoken to people who’d put off seeking help, not because they doubted treatment could ease their pain, but because the practical business of getting there felt like too much. A flight of stairs with no alternative. A doorway too narrow for a wheelchair or a frame. No lift, no accessible toilet, nowhere comfortable to wait. These are the quiet barriers that decide, long before any clinical conversation, whether a person feels welcome. It never sat right with me that the people who often stand to benefit most from hands-on care, those managing pain, recovering from injury, or simply finding everyday movement harder, were sometimes the ones least able to reach it.
That’s why increasing the reach of the clinic, and making it genuinely inclusive, became something I cared deeply about getting right.
A clinic selected with access in mind
The new clinic was chosen and set up with these challenges key to the selection. There’s step-free access into the building through a wide, easy entrance with no awkward thresholds to negotiate. A lift reaches every floor, so stairs are simply never part of the equation. And the waiting area is a comfortable space right beside both an accessible toilet and is just a shot distance from the clinic room itself, so there’s no long or difficult journey once you’re inside.
None of that is glamorous, and that’s rather the point. Good accessibility shouldn’t feel like a special arrangement, it should feel like the building was simply made for you, too. My hope is that from the moment someone arrives, the visit feels easy and stress-free, with the practicalities taken care of so we can focus on what they actually came for.
Why saying so matters
Here’s something I’ve noticed: even where access is reasonable, clinic websites very rarely mention it. Look around at how practices present themselves online, osteopathy included. Physical accessibility is one of the most commonly overlooked details. It’s nobody’s deliberate failing; it’s just rarely thought of as something worth writing down.
For someone weighing up whether they can manage a visit, that silence is a real problem. It leaves them to guess, or to make an awkward phone call to ask whether they’ll be able to get in, a small ask that can carry a surprising amount of anxiety. Simply stating clearly what’s available removes that uncertainty entirely. That’s why we’ve set out the clinic’s accessibility in plain terms, rather than leaving people to find out the hard way. If being explicit about it nudges other practices to do the same, so much the better.
Access is more than just the front door
Reaching a clinic isn’t only a physical matter, of course. A growing number of people experience the web through screen readers, keyboard navigation and other assistive technology, and a website that ignores them is its own kind of locked door. So alongside the building itself, we’ve been actively improving the accessibility of the new website, working steadily towards recognised accessibility standards so that finding information, reading it and booking an appointment is straightforward for as many people as possible. It’s ongoing work, and we’re committed to it, because access that stops at the threshold isn’t really access at all.
An open door
Osteopathy has so much to offer people of every age and ability, and I never want the way to it to be the thing that holds someone back. If you’ve previously found clinics difficult to reach, or you simply want to know what to expect before you arrive, please do get in touch, and come and see a clinic premises that’s been selected with everybody in mind.
Clinic address
Leytonstone Osteopathy is at 209 CECOS House, 11 Kirkdale Road, E11 1HP.
On this page...
Page navigation loading
Book a session
If you are experiencing issues with access to clinics for treatment, book with Luke at Leytonstone Osteopathy.
Book with Luke
Quick online booking, evening appointments available
Clinic hours
-
Mondays 08:00 - 19:00
-
Tuesdays 08:00 - 19:00
-
Wednesdays 08:00 - 19:00
-
Thursdays 08:00 - 19:00
-
Fridays 08:00 - 19:00
-
Saturdays Closed
-
Sundays Closed